Ratings & Reviews

Overall Rating

4(13 reviews)76.9% of customers recommend this property

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Resident Reviews

Very Nicesubmitted by Melissa H. - |Recommended: YesIt was overall not a bad experience living here. Yes, of course it can be loud, but you're also living in the city. It was close to Georgia State which was nice, and I rarely had issues with my neighbors. The only downfall was that when we moved in ATT U-Verse was the only thing available and it is awful. Also, my car got broken into and APD made it seem like it was my fault and did nothing about it.
response from property -Thank you for the rating and review. I'm sorry about your car and the way the police acted. Crime knows no address and happens everywhere unfortunately, I'm just glad it as not been a repeat occurrence for you. Good news is now we are one of the only 2 apartment communities in this area that offer Google Fiber now!!! So that is something to look forward to!! Its super fast! Thank you again for the rating and review and if you need anything, just let us know in the office!!
Very comfortable apartmentsubmitted by Georgia J. - |Recommended: YesThe leasing office and maintenance staff are very friendly, the buildings are secure, the rooms are comfortable and the kitchen is fantastic.
response from property -Thank you for taking the time to leave a review!
It is a nice place, I like it.submitted by Jesse C. - |Recommended: Yesit is a great community, I feel safe here.
response from property -Thank you for your rating and review. We enjoy having you as a neighbor!!
We love the Pencilssubmitted by Eden H. - |Recommended: YesPencils has a great location and clean property. Affordable and easy process for payments.
response from property -With new management comes newer and easier ways to pay rent, and every communicate with the office team! Thank you for the rating and review!
If you aren't a college student BEWAREsubmitted by Anthony N. - |Recommended: NoFrom the ongoing noise at all hours, changes in the office staff, trash in the hallways and parking garage, this place has become more and more like a dorm in the past six months. We are actively looking to move since we have been disappointed particularly in the last couple of months. Garage fobs keep getting deactivated so no less than four times in one month we have been unable to access the parking garage. On one good note, maintenance team has always been helpful and responsive.
response from property -Thank you for your rating and review. I am sorry about the fobs not working and the ordeals you have been through, Lincoln has taken over Management as of April 1, 2019 and I personally have over 13 years with them, so I am not planning on going anywhere. We are working on several options for trash cans near the garage exit doors to help with the trash people throw out of their cars and leave on the ground. We hope we are able to give you a better feel for Pencil Factory Flats and make it a place you will enjoy to call home. Thank you again for the rating and honest review.
Great place to live for college students young adultssubmitted by Milani P. - |Recommended: YesI lived with three girls in a 2 bed 2 bath. Many college students live at Pencil because it is so close to GSU campus, it is a 10 min walk The walls were quite thin, so if we played music or tv too loud our neighbors could hear. Because management changed often, we had a few problems, but ended up resolving them. Parking was great, there were many visitor parking spots for when our friends and family came over. Overall this is a great place to live, and I would recommend to other college students to live at Pencil as well
response from property -Thank you for the rating and review of Pencil Factory. Please refer as many people as you can, we do offer a resident referral bonus!!
The College Finessesubmitted by Shil P. - |Recommended: NoThey will milk you dry if you are a college student, so beware of your monthly bill. Not to mention, the cost of these apartments is not adequate to market value, but that's Atlanta. If you have an apartment facing Decatur Street, your balcony windows will leak water in every time it rains. If you tell the leasing office about it, they will say they will fix it, but its been two years now and it still happens. Then again, why put money into actually fixing the water seals on the balcony when you can just leave it and make money off of the majority of college students that live here. Overall, if it was not for the close proximity to GSU I would not recommend this place to anyone.
response from property -Thank you for your two years of calling Pencil Factory Flats home, and I hope we will be able to get your windows taken care of, now that we are under new management. Please let us know here in the office if it happens again and I will make sure to get someone up to your home to get the repairs done. Again, thank you for the rating and honest review.
Poor groundskeepingsubmitted by Tselani L. - |Recommended: NoThe interior of units are nice. However the grounds are not upkept well. The trash is always overflowed and recycling area is embarrassing always. Stairwells breezeways are dirty need painting. Dog park is never cleaned. Lastly we were supposed to have 24 hour security which isn't happening. Cars are being broken in and homeless wander around premiss at night.
response from property -Thank you for your rating and review. I have met with our courtesy patrol is from the hours of 9PM - 5AM. During the day we do have a courtesy officer that is here if there are any complaints that need to be addressed, just call the office any time of the day, or night, and if you get voice mail, press the button that says to page out courtesy officer. I will make sure our super maintenance team keeps the dog park clean, and as far as cars being broken into, I have to say that crime knows no address. I try to make sure that I leave nothing in my car for someone to want to take. Out of sight, out of mind. Thank you again for the rating and review.
I've loved living here from the day I moved insubmitted by Caroline N. - |Recommended: YesIt is a great place to live.
response from property -Thank you for your rating and review. We hope you continue to call Pencil Factory HOME!
Greatsubmitted by Griffin L. - |Recommended: Yesn a
response from property -Thank you for the rating!!
Really love the locationsubmitted by Taylor K. - |Recommended: YesLove the location of these apartments and they are pretty nice too. Noise can be a bit of a problem but it doesn't bother me too much
response from property -Thank you for your rating and review. If there is ever an issue with noise, you can contact the office number after hours and page out our courtesy officer and they will take care of it. We want to make sure everyone follows the rules and regulation set forth in their lease agreement.
Trash Canssubmitted by Stephen L. - |Recommended: YesTenants here seem to be fond of decorating entrances, lobbies, and stairwells with there trash, empty four loco cans, and shattered bottles of Fireball. Simply placing tall trashcans at the building entrances would solve this issue, please consider it.
response from property -Thank you for your rating and review, along with the suggestion. We are in the process of actually doing exactly what you suggested and we agree we believe that will help reduce the trash people just kick out of their cars as well in the garages. Awesome idea!!
It's a good location but it gets noisysubmitted by Danielle P. - |Recommended: YesNice apartments but the walls and ceilings are way too thin. I can hear every footstep, and cough from the people living above and beside me. It gets very annoying.
response from property -Thank you for your rating and review, and if the noise level ever gets too loud, you can call the office number 404-525-7000 after hours and page out courtesy officer and they will respond to all parties and noise complaints.

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